{"id":2694,"date":"2018-06-01T08:19:56","date_gmt":"2018-06-01T08:19:56","guid":{"rendered":"https:\/\/luxotica.es\/preguntas-y-respuestas-frecuentes\/"},"modified":"2020-12-21T16:06:11","modified_gmt":"2020-12-21T15:06:11","slug":"preguntas-y-respuestas-frecuentes","status":"publish","type":"page","link":"https:\/\/luxotica.es\/en\/preguntas-y-respuestas-frecuentes\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[vc_row][vc_column]

<\/div>
<\/div>
<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]

SHIPPING<\/h2><\/div>

What shipping methods are available?<\/h3><\/div>
We make all our shipments freight prepaid by UPS as long as the purchase amount is equal to or greater than 300\u20ac . Otherwise the freight would be included in the invoice and we would send the same way by UPS.<\/div><\/div> <\/div>

Are there international shipments?<\/h3><\/div>
Yes. We ship worldwide, particularly for shipments outside the EU, contact us at atelier@luxotica.es or call us at + 34 96 373 49 94 since, due to the particularity of our skins, we have to send all the documentation prior to export such as CITES and \/ or any other necessary documentation.\n\n<\/div><\/div> <\/div>

How long will it take for my package to arrive?<\/h3><\/div>
Shipments within Spain take from 1 to a maximum of 2 days, shipments to the EU from 1 to a maximum of 4 days while international shipments will be further specified depending on the country to which they are sent.<\/div><\/div> <\/div> <\/div> <\/div><\/div><\/div>
<\/div>
<\/div>
<\/div><\/div>[vc_separator color=”custom” accent_color=”#eaeaea”]
<\/div>
<\/div>
<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]

PAYMENTS<\/h2><\/div>

What methods of payment are available?<\/h3><\/div>
Credit or debit card payments are accepted.<\/div><\/div> <\/div>

Is it safe to buy online?<\/h3><\/div>
All transactions made on this website are through the bank gateway, at no time do we access or store the data of the card used. We use a SHA-256\n encryption system that allows the connections between the web and the payment platform to be encrypted.\n<\/div><\/div> <\/div> <\/div> <\/div><\/div><\/div>
<\/div>
<\/div>
<\/div><\/div>[vc_separator color=”custom” accent_color=”#eaeaea”]
<\/div>
<\/div>
<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]

ORDERS AND RETURNS<\/h2><\/div>

How do I order?<\/h3><\/div>
Orders can be made through our website, by contacting us at atelier@luxotica.es or through our phone number: + 34 96 373 49 94.<\/div><\/div> <\/div>

How can I cancel or change my order?<\/h3><\/div>
You have 24 hours to contact us for any exchange or return, otherwise the company is not responsible for the costs of return.<\/div><\/div> <\/div>

Do I need an account to order?<\/h3><\/div>
You can register in our website to access the order history but it is not necessary, you can buy without registering.<\/div><\/div> <\/div>

How can I track my order?<\/h3><\/div>
In case you need to follow your order up, you can contact us and we will immediately send you a follow-up link from the transport company.<\/div><\/div> <\/div>

How can I return a product?<\/h3><\/div>
Products can be returned as long as they are not personalized. To proceed with the return you must write an email to atelier@luxotica.es with the order number. The return costs will be responsibility of the customer and will be deducted from the total amount of the purchase.<\/div><\/div> <\/div> <\/div> <\/div><\/div><\/div>
<\/div>
<\/div>
<\/div><\/div>[vc_separator color=”custom” accent_color=”#eaeaea”][\/vc_column][\/vc_row][vc_row][vc_column]
<\/div>
<\/div>
<\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=”custom” accent_color=”#eaeaea”][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=”custom” accent_color=”#eaeaea”][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=”custom” accent_color=”#eaeaea”][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"footnotes":""},"class_list":["post-2694","page","type-page","status-publish","hentry","no-thumb"],"_links":{"self":[{"href":"https:\/\/luxotica.es\/en\/wp-json\/wp\/v2\/pages\/2694","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luxotica.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/luxotica.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/luxotica.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/luxotica.es\/en\/wp-json\/wp\/v2\/comments?post=2694"}],"version-history":[{"count":7,"href":"https:\/\/luxotica.es\/en\/wp-json\/wp\/v2\/pages\/2694\/revisions"}],"predecessor-version":[{"id":3444,"href":"https:\/\/luxotica.es\/en\/wp-json\/wp\/v2\/pages\/2694\/revisions\/3444"}],"wp:attachment":[{"href":"https:\/\/luxotica.es\/en\/wp-json\/wp\/v2\/media?parent=2694"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}